We are very pleased that you are interested in our services.



To ensure that your wishes are realized in the best possible way, we would like to introduce you to our general terms and conditions. Our main goal is to offer you a unique and unforgettable atmosphere for your decoration package. For this purpose we offer fixed packages on our website or we have created an individual offer for you tailored to your wishes.

The client commissions the agency Luxury Event Mallorca represented by Mareike Jakél with the decorative services described in the offer:

With the payment of the deposit, the client agrees to the information and terms and conditions as well as the offer. The order commences upon receipt of payment of the deposit of 50% of the agreed services to Luxury Event Mallorca. The terms of payment are as follows: 50% at the start of the order, 50% 7 days before the event or at the latest on the day of the event before the start of the event. If higher purchases are to be made by us, different payment arrangements may be specified in your offer.

1) Decorative items: The decorative items named in the offer and/or provided on site by Luxury Event Mallorca by Mareike Jakél for your event, such as vases, lanterns, seat cushions, torches, lighting, jukebox, etc. are rented out and are not included in the purchase price. If items are damaged or lost, they must be replaced. The prices include the costs of delivery, organization and cleaning.

2) Access to the location: The client guarantees that Luxury Event Mallorca by Mareike Jakél has access to the agreed locations and sites and that sufficient time is available for set-up and dismantling.

3) Set-up and delivery: The decoration will be delivered as agreed before the start of the event. Depending on the size of the event, at least 1-3 hours or more should be allowed on site for set-up.

4) Dismantling and collection of the items: The items are dismantled after the respective part of the event (e.g. after the ceremony when the guests are no longer at the venue and are at dinner, for example).

If the dismantling would visually impair the event, our team will wait until it can be dismantled or will come the following day.

The offer includes 2 hours “waiting time”. If the team has to wait longer for dismantling on site, €45 + VAT per person per hour is agreed. You will find more detailed information on delivery and collection times in your quotation.

We recommend that you discuss the dismantling situation with us in advance so that it is carried out according to your wishes.

A separate flat rate will be agreed for dismantling and transportation on the following day.

• Within a radius of up to 20 km from Palma: 120 € + VAT
• Radius of 20 - 40 km from Palma: 180 € + VAT
• Radius from 40 - 70 km from Palma 220 € + VAT

5) Deposit: For orders over 900 € - A deposit of 350 € will be paid in advance for the decorative items, which will be refunded when the items are collected. 

6) Flowers: Every flower arrangement we put together for you is unique and the result of creative work. Due to the variety of flowers and shrubs, we cannot determine in advance exactly what the bouquet will ultimately look like. We work according to your ideas and the selection of available flowers and shrubs to create individual and appealing flower arrangements according to your wishes.

We order the flowers from the supplier according to your wishes. Please note, however, that we cannot guarantee that the delivery will actually be correct. Unfortunately, this is beyond our control. However, we will do our best to ensure that your order is processed correctly.

The flowers include both real and synthetic flowers (depending on the package).

7) Music box: After midnight, it must be ensured that the neighbors are not disturbed. The client confirms that he and his guests will comply with the legal requirements of the Spanish government and the Balearic Islands. This applies in particular to regulations on noise protection and decibel requirements (should these be necessary at the location).

8) Protection of objects: The client confirms that he will protect the jukebox or all other moisture-sensitive objects from rain and moisture and store them dry (indoors) overnight.

Torches/LEDs/decorative items/pampas grass: In the event of heavy rain, the client shall place the items under shelter/protect them from the rain.

If the items are damaged by rain, moisture or other weather influences, the client shall replace them.

9) Data protection for clients: In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the client is informed and expressly accepts that the personal data will be incorporated into the electronic databases of Luxury Event Mallorca by Mareike Jakél, where the data will be kept confidential, subject to mandatory communications.

This data will be used in accordance with the aforementioned law for the management of the commercial and legal relationship between the parties and for the following purposes:

- Organization of events and decoration work, preparation of offers and invoices by Luxury Event Mallorca by Mareike Jakél and service providers as well as general correspondence and communication.

The owner of the personal data gives his consent to Luxury Event Mallorca by Mareike Jakél to pass on and disclose his necessary data (name, address, tax number/ID number, etc.) in connection with the event planning to the respective service providers (catering, music, location, etc.) for the purpose of processing and providing the respective own services.

The provision of personal data is voluntary. 

This applies for an indefinite period and can be revoked at any time with effect for the future. 

In this case, the owner must send the declaration of revocation in writing to Luxury Event Mallorca SL - Mareike Jakel.

10) Force majeure: Luxury Event Mallorca by Mareike Jakél is not liable for service disruptions due to force majeure or circumstances for which it is not responsible. Nor for any impediment, danger or impairment of a significant nature, in particular due to unforeseeable circumstances such as obstruction by state authorities or other persons, roadblocks or quarantine measures, entry regulations, etc.

11) Hourly rate for additional services

If additional services are required, e.g. booking of shuttle services, arrangements with photographers who are not part of our portfolio, etc., the hourly rate will be charged at 45 € + VAT.

12) Catering: From a working time of more than 5 hours on the event day, the client agrees to take over the catering of the respective employees. As a rule, this amounts to around 30-50 € per person.

13) Updates: The client agrees to always promptly communicate feedback, changes or news that are important for the decoration planning, support or follow-up and to participate in the exchange with Luxury Event Mallorca by Mareike Jakél of necessary emails and telephone calls accordingly. 3 weeks before the event day at the latest, the client will send the final number of guests (if this is relevant for the decoration). Seating plans or other special requests from the client and guests will also be communicated at least 3 weeks before the day of the event.

14) Liability: The liability of Luxury Event Mallorca by Mareike Jakél - with the exception of cases of intent and gross negligence - is excluded.

Luxury Event Mallorca by Mareike Jakél accepts no liability for loss or damage to items belonging to clients or guests. 

Luxury Event Mallorca by Mareike Jakél is also not liable for third parties or companies commissioned by the agency. The client undertakes to indemnify the agency against all possible claims for damages by third parties arising from or in connection with the organization/decoration of the event. All processes shall be coordinated to the best of our knowledge and belief.

15) Torches/ candles/ fire:

a/Torches: If torches or real candles are included in your offer, Luxury Event Mallorca by Mareike Jakél will deliver and set them up as agreed. You are responsible for supervision, our team is not liable for any fires or dangers that may arise from the fire. It is your responsibility to ensure safety while using these elements. We therefore recommend that you take appropriate precautions and, if necessary, take additional safety precautions to minimize possible risks.

• Only light and burn torches outdoors (not under awnings, tarpaulins, canopies or similar).
• Do not place near flammable materials with a secure footing on a fireproof, closed surface such as stone / concrete.
• Never leave flares burning unattended.
• Keep children and pets away.
• The flare may only be refilled with flare oil. Never pour liquid or pasty fuel gel, petrol, oil or other flammable liquids into the flare (otherwise there is a risk of explosion).
• Always smother the flame with a closed container / lid. Never extinguish or blow out with water.

b/candle wax:

Only transport decorative items after the wax has completely solidified and cooled down. If the wax runs onto the decorative items, we will charge a cleaning fee of 150 € + VAT.

c/fire:

We ask you to observe the rules and laws of Mallorca / Spain in the context of the use of fire. The regulations vary depending on the area and time of year. Decisive is the Balearic Decree 125 of 2007, which is intended to prevent forest fires. The Balearic landscape is divided into four zones for this purpose. The fire department and local authorities must be informed immediately if a fire breaks out.

15) Confidentiality: In general, the secrecy of the fee applies. The client also undertakes not to pass on ideas, thoughts, format templates and designs to third parties on the basis of copyright and not to use them commercially himself.

16) Rebooking:

We charge a rebooking fee as we hold your appointment and reject other events in return. This measure serves to secure your date and make planning easier for us. Please understand that we will have to incur additional costs in the event of a rebooking.

• If the already fixed date is to be moved to a new date due to force majeure or other circumstances, the rebooking remains free of charge more than 8 months before the date.
• Between 8 months and 4 months a fee of 20% of the order volume will be charged.
• Less than 4 months before the event - rebooking fee of 30% of the order volume and the client reimburses costs already incurred by purchases, purchases, etc. for the event.
• Rebooking less than 4 months before the event - rebooking fee of 50% of the order volume and the client reimburses costs already incurred for purchases, purchases, etc. for the event.
• Less than 2 weeks before the event - rebooking fee of 80% of the order volume and the client reimburses costs already incurred for purchases, purchases, etc. for the event.
• Rebooking is possible subject to availability.

This fee serves to maintain our organizational processes and to ensure that deadlines are taken into account accordingly.

17) Cancellation:

Up to 10 months before the event you can cancel your decoration package for a fee of 30% of the order volume.

Due to the high number of bookings, deposits are otherwise non-refundable upon cancellation as we will hold your date and refuse other events in return. This is to secure your date and make planning easier for us.

We do not offer refunds, but we can change your reservation date (subject to availability) once under the terms and conditions of UMBUCHUNG. This fee is to maintain our organizational procedures and to ensure that your new date is accommodated accordingly.

It is important to note that we cannot make any further postponements or cancelations after 2 weeks in advance. We ask for your understanding and cooperation in this matter as we strive to provide all customers with a smooth process and an unforgettable decorating experience.

If the notice period is less than 14 days, Luxury Event Mallorca by Mareike Jakél will receive 80% of the agreed flat rate in the offer as compensation for the cancellation.

The Agency shall be entitled to terminate the contract if agreed partial payments are not made by the Client by the due date or for good cause.

18) Disputes: We will always try to find a common solution and invite you to a harmonious discussion. In the event that this is not possible, the place of jurisdiction and fulfillment is Palma de Mallorca - Islas Baleares.

19) Final provision: Should one or more provisions of this agreement between Luxury Event Mallorca by Mareike Jakél and the client be or become invalid, this shall not affect the validity of all other provisions or agreements. Instead, the invalid provision shall be replaced by a provision that corresponds to the economic sense and purpose of the invalid provision in a legally permissible manner.

Date: 01.06.2024