We are very pleased that you are interested in our services.

In order to ensure that your ideas and wishes are implemented in the best possible way, we would like to introduce you to our general terms and conditions. Our primary goal is to provide you with a unique and unforgettable atmosphere for your decoration package. For this, we offer fixed packages on our website or we have created a customized offer based on your specific needs.

The client appoints Luxury Event Mallorca, represented by Mareike Jakél, for the decorative services described in the offer:

By paying the deposit, the client agrees to the terms and conditions as well as the offer. The start of the contract is confirmed upon receipt of the deposit of 50% of the agreed services to Luxury Event Mallorca. Payment terms are as follows: 50% at the start of the contract, 50% seven days before the event or at the latest on the event day before the event starts. If higher purchases are required by us, different payment terms may be specified in your offer.

1) Decoration Items: The decoration items listed in the offer and/or provided on-site by Luxury Event Mallorca by Mareike Jakél, such as vases, lanterns, cushions, torches, lighting, music boxes, etc., are rented and are not considered a purchase price. If any items are damaged or lost, they must be replaced. The prices include delivery, organization, and cleaning costs.

2) Access to the Venue: The client guarantees that Luxury Event Mallorca by Mareike Jakél has access to the agreed venues and locations and that sufficient time for setup and teardown is available.

3) Setup and Delivery: The decoration will be delivered as agreed before the event starts. Depending on the scope, a minimum of 1-3 hours or more on-site should be accounted for in the setup.

4) Teardown and Pickup of Items: Items will be taken down after the relevant part of the event (e.g., after the ceremony when guests are no longer at the venue or when they are at dinner).

If teardown would visually affect the event, our team will wait until it can be done or return the following day. The offer includes 2 hours of "waiting time." If the team needs to wait longer for teardown, an additional charge of 45 € + VAT per person per hour will be applied. More details regarding delivery and pickup times will be specified in your offer.

We recommend discussing the teardown situation with us in advance to ensure it aligns with your preferences.

For teardown and travel on the following day, a separate flat fee will apply:

- Within a 20 km radius of Palma: 120 € + VAT

- 20 - 40 km radius from Palma: 180 € + VAT

- 40 - 70 km radius from Palma: 220 € + VAT

5) Deposit: For orders over 900 €, a deposit of 350 € will be charged for the decoration items, which will be refunded upon pickup of the items.

6) Flowers:  Each floral arrangement we create for you is unique and the result of creative work. Due to the variety of flowers and shrubs, we cannot specify exactly how the bouquet will look in advance. We will base the arrangement on your ideas and the available selection of flowers and shrubs to create personalized and appealing arrangements according to your wishes.

We will order the flowers from the supplier based on your preferences. Please note that we cannot guarantee that the delivery will be correct, as this is out of our control. However, we will do our best to ensure that your order is handled correctly.

The flowers may include both real and synthetic flowers (depending on the package).

7) Music Box: From midnight, please ensure there is no noise disturbance to the neighbors. The client confirms that they and their guests will comply with the laws of the Spanish government and the Balearic Islands, particularly those related to noise protection and decibel regulations (if required at the venue).

8) Protection of Items: The client confirms that they will protect sensitive items, such as the music box, from rain and moisture and ensure they are stored dry (indoors) overnight.

Torches/LED/Decoration Items/Pampas Grass: In case of heavy rain, the items must be sheltered from rain. If any items are damaged due to rain, moisture, or other weather influences, the client will replace them.

9) Data Protection for Clients: In accordance with the provisions of the Law 15/1999, dated December 13, for the protection of personal data, the client is informed and expressly agrees that their personal data will be included in the electronic databases of Luxury Event Mallorca by Mareike Jakél, where the data will be kept confidential, subject to mandatory disclosures.

This data will be used in accordance with the aforementioned law for the purpose of managing the commercial and legal relationship between the parties and for the following purposes:

- Organizing events and decoration services, creating offers and invoices, and general correspondence and communication.

The client agrees that their necessary data (name, address, tax number/ID number, etc.) may be shared with the respective service providers (catering, music, venue, etc.) to facilitate the execution and delivery of the relevant services.

Providing personal data is voluntary. This agreement is valid indefinitely and can be revoked at any time in the future. To revoke, the client must send a written declaration to Luxury Event Mallorca by Mareike Jakél.

10) Force Majeure: Luxury Event Mallorca by Mareike Jakél is not liable for performance disruptions due to force majeure or circumstances beyond their control. This includes any significant impact on the event, especially due to unforeseen circumstances, such as restrictions by authorities or other individuals, roadblocks, quarantine measures, travel regulations, etc.

11) Hourly Rate for Additional Services: If additional services are required, such as booking a shuttle service or arrangements with photographers not from our portfolio, the hourly rate will be charged at 45 € + VAT.

12) Meals: If the event work exceeds 5 hours, the client agrees to provide meals for the respective staff. This typically amounts to approximately 30-50 € per person.

13) Updates:  The client agrees to promptly communicate feedback, changes, or updates that are relevant to the decoration planning, execution, or follow-up. The client must also actively participate in communication with Luxury Event Mallorca by Mareike Jakél through necessary emails and phone calls. The client will provide the final guest count (if relevant to the decoration) at least three weeks before the event. Seating plans or special requests from the client or guests must also be submitted at least three weeks before the event.

14) Liability: The liability of Luxury Event Mallorca by Mareike Jakél is excluded, except in cases of intent or gross negligence. Luxury Event Mallorca by Mareike Jakél is not liable for loss or damage to the client’s or guests' belongings. Furthermore, they are not liable for third parties or contracted companies. The client agrees to release the agency from any liability claims by third parties in relation to the organization/decoration of the event. All processes will be coordinated to the best of our knowledge and ability.

15) Torches/Candles/Fire:

a) Torches: If torches or real candles are included in your offer, Luxury Event Mallorca by Mareike Jakél will deliver and set them up as agreed. The supervision is the responsibility of the client, and our team is not liable for fires or hazards caused by the fire. It is the client’s responsibility to ensure safety when using these items. We recommend taking appropriate precautions and, if necessary, implementing additional safety measures to minimize risks.

Torches should only be lit outdoors (not under canopies, tents, or similar), placed on a fireproof, enclosed surface like stone or concrete, and should never be left unattended. Keep children and pets away. Only use torch oil to refill torches; never pour flammable liquids like gasoline, oil, or other substances into the torch (to avoid explosion hazards). Always extinguish the flame with a closed lid, not with water.

b) Candle Wax: Decoration items should only be transported after the wax has fully cooled and solidified. If wax drips on decoration items, a cleaning fee of 150 € + VAT will be charged.

c) Fire:  Please adhere to the rules and regulations regarding the use of fire in Mallorca/Spain. These regulations vary depending on the area and season. The Balearic Decree 125 of 2007 is particularly relevant for preventing forest fires, and Mallorca is divided into four zones for this purpose. In case of a fire, the fire department and local authorities should be immediately notified.

16) Confidentiality: The client agrees to maintain confidentiality regarding the agency’s ideas, intellectual property, formats, and designs based on copyright law and not to share or use them commercially.

17) Rescheduling: A rescheduling fee is charged as we hold your date and decline other events to reserve your spot. This ensures we can maintain the schedule and makes planning easier for us. Please understand that we must charge an additional fee for rescheduling.

If the scheduled date is moved due to force majeure or other circumstances, rescheduling will be free if done more than 8 months in advance. Between 8 and 4 months before the event, a fee of 20% of the order volume will apply. Less than 4 months before the event, a rescheduling fee of 30% of the order volume will apply, and the client will reimburse costs already incurred. Less than 2 weeks before the event, a fee of 50% applies, and costs for prior purchases will be reimbursed. Rescheduling is subject to availability.

18) Cancellation:  Cancellations made up to 10 months before the event will incur a fee of 30% of the order volume.

Due to the high number of bookings, deposits are non-refundable in case of cancellation as we reserve your date and decline other bookings. This fee ensures your reservation and facilitates planning for us.

No refund is provided, but we can change your reservation to another date (subject to availability) with the same conditions as rescheduling. This fee helps us maintain our organizational processes.

Cancellations less than 2 weeks before the event will incur an 80% charge, and the client will reimburse costs already incurred for purchases or arrangements made for the event.

The agency has the right to cancel the contract if agreed partial payments are not made on time or for other valid reasons.

19) Disputes:  We will always try to find a common solution and invite open dialogue. If this is not possible, the place of jurisdiction and performance is Palma de Mallorca - Islas Baleares.

20) Final Provisions: If any provisions of this agreement between Luxury Event Mallorca by Mareike Jakél and the client are or become invalid, the validity of all other provisions will not be affected. In place of the invalid provision, a legally permissible regulation will apply that corresponds as closely as possible to the economic purpose of the invalid provision.

Date: 01.06.2024